ABOUT KIXIN
Services Introduction
User-Centric Operational Service System and Global Warehousing and Logistics Network
Home > ABOUT KIXIN > Services Introduction
1-To-1 AdviserA dedicated 1-to- customer service install adviser willkeep in touch with you via email or WhatsApp.nAny questions…
Priority shippingThe dispatch of your order will take priority overotherorders and will usually be dispatched within 24hours(working days) With dedicated customer service totrack your order andlogistics status in real-time.
01 Delivery In 48hWe will arrange delivery in the order of payment and you will receive your ADO Ebike within 48 hours (working days) of delivery.Additional Notes:
Orders placed before 12:00 noon (GMT+8) will be shipped the same day from the warehouse.
Orders placed after 12:00 noon (GMT+8) will be shipped the next daynfor example, if you place an order at 1:00 p.m.on 12 0ctober, your order will be shipped on 13 October.
No deliveries on weekends, if you place your order between 12:00 noon on Friday and Sunday, the order will be shipped onMonday.(GMT+8)
02 After-Sale At EaseOverseas warehouse: One-stop services including product shipping, after-sales maintenance, and quality control
KIXIN has local warehouses in Germany, UK and Poland, so whether your car needs a tune-up, a repair or a flat tyre, engineers can help you solve it quickly.
Orders placed before 12:00 noon (GMT+8) will be shipped the same day from the warehouse.
DON'T MISS OUR
SUBSCRIBE TO
NEWSLETTER
NEWSLETTER
By subscribing you agree to receive communications from us.
*By subscribing you agree to receive communications from us.
FAST FREE SHIPPINGDeliver in 5 -7 Days
FREE EXTENDED WARRANTYFor 2 years on all bike parts
UNLIMITED SERVICINGFor 12 mths with new bikes
EXPERT ADVICESolve problems effectively
